Terms of service

Effective Date: 2026-04-17

Business & Fulfillment Disclosure

Mobilisa USA is owned and operated by Vics Picks 4 U LLC. We are an independent online retailer. Products sold on this site may be sourced from and fulfilled directly by third-party manufacturers, distributors, and suppliers as part of our Direct from Supplier to Consumer fulfillment model. As a result, orders may be shipped directly from the supplier, distributor, or manufacturer to you.

Product Use & Safety Disclaimer

Products sold on Mobilisa USA are intended for general outdoor, mobility, travel, power, and lifestyle purposes only. Unless expressly stated otherwise, products sold on this website are not medical devices and are not intended to diagnose, treat, cure, or prevent any disease or medical condition. Product availability, specifications, use cases, and results may vary by manufacturer, model, and customer use. Please review all product manuals, safety instructions, and manufacturer guidelines before use.

1. Introduction

Welcome to Mobilisa USA, owned and operated by Vics Picks 4 U LLC ("Company", "we", "our", "us"). These Terms of Service ("Terms") govern your access to and use of our website located at mobilisausa.com ("Website") and any related services (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our Services.

2. Eligibility

By using the Services, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into these Terms. If you are using the Services on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms.

3. Accounts and Registration

3.1 Account Creation

To access certain features of the Services, you may be required to create an account. You agree to:

  • Provide true, accurate, current, and complete information during the registration process.
  • Maintain and promptly update your account information to keep it accurate and current.

3.2 Account Responsibilities

You are responsible for:

  • Maintaining the confidentiality of your account login credentials.
  • All activities that occur under your account.
  • Notifying us immediately of any unauthorized use of your account.

4. Orders and Payment

4.1 Product Availability

All products listed on the Website are subject to availability from our third-party suppliers, distributors, and manufacturers. We reserve the right to limit the quantities of any products or services that we offer.

4.2 Pricing

Prices for our products are subject to change without notice. We are not liable for any price changes, modifications, or discontinuance of products. We make reasonable efforts to ensure that pricing and product information are accurate, but errors may occasionally occur.

4.3 Payment Terms

  • Accepted Payment Methods: Visa, Mastercard, AmEx, PayPal, and other payment methods made available at checkout.
  • Payment Processing: Payments are processed securely through Shopify Payments and/or other approved payment processors available on our Website.
  • Billing Information: You agree to provide current, complete, and accurate billing information.

4.4 Order Acceptance

We reserve the right to refuse or cancel any order for reasons including but not limited to:

  • Product or service availability from our suppliers, distributors, or manufacturers.
  • Errors in the description, specifications, availability, or price of the product.
  • Suspected fraudulent, unauthorized, or high-risk transactions.
  • Issues with payment authorization, shipping availability, or incomplete customer information.

An order confirmation does not guarantee final acceptance of your order. We may contact you if additional information is needed to process or verify your order.

5. Shipping and Delivery

5.1 Shipping Policy

Orders may be fulfilled and shipped directly by our third-party suppliers, distributors, and manufacturers as part of our Direct from Supplier to Consumer fulfillment model. Shipping options, costs, eligible regions, handling times, transit times, and procedures are explained in our Shipping Policy.

Please refer to our Shipping Policy for full information on shipping times, costs, and procedures.

5.2 Risk of Loss

All purchases are made pursuant to a shipment contract. Risk of loss and title for items pass to you upon our supplier's, distributor's, or manufacturer's delivery of the item to the carrier. Mobilisa USA and Vics Picks 4 U LLC are not responsible for delays, loss, or damage caused by the carrier once the item has been dispatched, except as required by applicable law or as otherwise stated in our policies.

6. Returns and Refunds

Please refer to our Return and Refund Policy for full information on returns, exchanges, and refunds. Key terms include:

  • Damaged, defective, or incorrect items must be reported within 48 hours of delivery.
  • Missing items or orders marked as delivered but not received should be reported promptly so we can review the matter with the carrier or fulfillment partner.
  • Returns must meet the conditions listed in our Return and Refund Policy.
  • Original outbound shipping charges are non-refundable.
  • A 25% restocking fee applies to approved returns, unless otherwise stated in our Return and Refund Policy.
  • Customer data, including shipping information and order details, may be shared with our suppliers, distributors, manufacturers, and shipping partners solely for the purpose of processing returns, replacements, delivery claims, and order-related support.

7. Intellectual Property Rights

7.1 Ownership

All content on the Website, including text, graphics, logos, images, videos, icons, product content, page layouts, and software, is the property of Vics Picks 4 U LLC, Mobilisa USA, its content suppliers, or its third-party licensors and is protected by intellectual property laws.

7.2 Limited License

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for personal, non-commercial purposes and for purchasing products through our Website.

7.3 Restrictions

You agree not to:

  • Reproduce, duplicate, copy, sell, resell, scrape, modify, distribute, or exploit any portion of the Services without express written permission.
  • Use any meta tags or other hidden text using our name, brand, trademarks, or product content without our express written consent.
  • Use our Website content in a way that could mislead customers, violate supplier rights, or infringe upon any third-party rights.

8. User Content

8.1 Submissions

If you submit, upload, post, review, message, or otherwise provide any content ("User Content") to the Services, you grant us a non-exclusive, royalty-free, worldwide, perpetual license to use, reproduce, modify, display, distribute, and create derivative works from such content in connection with operating, improving, and promoting our Services, subject to applicable law.

8.2 Prohibited Content

You agree not to submit any User Content that:

  • Is illegal, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, deceptive, misleading, or invasive of another's privacy.
  • Infringes on any intellectual property, privacy, publicity, or other proprietary rights of any party.
  • Contains spam, malicious code, false information, or content intended to disrupt our Services.

9. Prohibited Activities

You agree not to engage in any of the following prohibited activities:

  • Violating Laws and Rights: Use the Services for any illegal purpose or in violation of any local, state, national, or international law.
  • Disruption: Interfere with, disrupt, overload, damage, or impair the Services or servers or networks connected to the Services.
  • Unauthorized Access: Attempt to gain unauthorized access to any portion of the Services or any other accounts, computer systems, or networks connected to the Services.
  • Fraudulent Activity: Submit false billing, shipping, account, payment, or identity information.
  • Misuse of Content: Use our Website, product listings, supplier content, or brand materials in a misleading, unlawful, or unauthorized manner.

10. Disclaimers and Warranties

10.1 "AS IS" Basis

The Services are provided on an "AS IS" and "AS AVAILABLE" basis. We make no warranties, expressed or implied, regarding the Services, except as expressly stated in our policies or required by applicable law.

10.2 No Warranty

We do not warrant that:

  • The Services will meet your specific requirements.
  • The Services will be uninterrupted, timely, secure, or error-free.
  • The results obtained from the use of the Services will be accurate or reliable.
  • All product descriptions, specifications, availability, images, or pricing will be complete, current, or error-free at all times.

10.3 Product Information Disclaimer

Product descriptions, images, specifications, manuals, features, and details displayed on this Website may be sourced from our third-party suppliers, distributors, and manufacturers. While we make reasonable efforts to ensure accuracy, Mobilisa USA and Vics Picks 4 U LLC do not independently verify every product claim and cannot guarantee that all descriptions are complete, current, or error-free.

Products sold on Mobilisa USA are intended for general outdoor, mobility, travel, power, and lifestyle purposes only. Unless expressly stated otherwise, products sold on this Website are not medical devices and are not intended to diagnose, treat, cure, or prevent any disease or medical condition. Customers are responsible for reviewing manufacturer instructions, safety warnings, product limitations, and suitability before use.

11. Limitation of Liability

In no event shall Mobilisa USA, Vics Picks 4 U LLC, its directors, employees, contractors, affiliates, suppliers, distributors, manufacturers, or agents be liable for any indirect, incidental, special, consequential, or punitive damages arising from:

  • Your use or inability to use the Services.
  • Any unauthorized access to or use of our servers and/or any personal information stored therein.
  • Any interruption or cessation of transmission to or from the Services.
  • Product delays, carrier delays, supplier availability issues, or manufacturer availability issues outside of our reasonable control.
  • Your misuse, improper assembly, improper installation, improper handling, or failure to follow manufacturer instructions for any product.

Nothing in these Terms limits any rights that cannot be limited under applicable law.

12. Indemnification

You agree to indemnify, defend, and hold harmless Mobilisa USA, Vics Picks 4 U LLC, and its affiliates from any claims, damages, obligations, losses, liabilities, costs, or debt arising from:

  • Your use of and access to the Services.
  • Your violation of any term of these Terms.
  • Your violation of any third-party right, including intellectual property, privacy, publicity, or contractual rights.
  • Your misuse of any product purchased through the Website or failure to follow manufacturer instructions, warnings, or safety guidelines.

13. Termination

We may terminate or suspend your account and access to the Services immediately, without prior notice or liability, for any reason, including if you breach these Terms, provide false information, misuse the Services, or engage in fraudulent, abusive, or unlawful activity.

14. Governing Law

These Terms shall be governed and construed in accordance with the laws of the State of Florida, without regard to its conflict of law provisions.

15. Dispute Resolution

Informal Resolution:

If a dispute arises between the customer and the store, both parties agree to first attempt to resolve the matter informally. Customers can contact our support team at support@mobilisausa.com within 30 days of the issue arising.

Mediation and Arbitration:

If the dispute cannot be resolved through informal means, both parties agree that the dispute will be settled through binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration will take place in the United States, and the decision of the arbitrator will be final and binding.

Governing Law:

This agreement and any dispute arising from it will be governed by the laws of the State of Florida, without regard to its conflict of law provisions.

Class Action Waiver:

Customers agree that any dispute will be resolved individually, and not as part of any class action, consolidated, or representative proceeding.

Exceptions:

Either party may bring a claim in small claims court if eligible or seek injunctive relief for alleged infringement or misuse of intellectual property rights.

16. Changes to Terms

We reserve the right to modify or replace these Terms at any time. Changes will be effective immediately upon posting to the Website. It is your responsibility to review these Terms periodically. Your continued use of the Website or Services after any changes are posted constitutes acceptance of the updated Terms.

17. Miscellaneous

17.1 Severability

If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions shall remain in effect.

17.2 Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, Return and Refund Policy, and any other policies posted on the Website, constitute the entire agreement between you and us regarding our Services and supersede any prior agreements.

17.3 Waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

18. Contact Information

If you have any questions about these Terms, please contact us:

  • Company Name: Mobilisa USA, owned and operated by Vics Picks 4 U LLC
  • Address: 7901 4th St N, Suite 300, Saint Petersburg, Florida 33702, United States
  • Email: support@mobilisausa.com
  • Phone: +1 (941) 424-1500

Hours: Monday to Friday, 9 AM to 5 PM EST. Orders and customer service requests received outside of business hours, on weekends, or on holidays will be reviewed the next business day.