Refund policy

Effective Date: 2026-04-17

Business & Fulfillment Disclosure

Mobilisa USA is owned and operated by Vics Picks 4 U LLC. We are an independent online retailer. Products sold on this site may be sourced from and fulfilled directly by third-party manufacturers, distributors, and suppliers as part of our Direct from Supplier to Consumer fulfillment model. As a result, orders may be shipped directly from the supplier, distributor, or manufacturer to you.

Product Use & Safety Disclaimer

Products sold on Mobilisa USA are intended for general outdoor, mobility, travel, power, and lifestyle purposes only. Unless expressly stated otherwise, products sold on this website are not medical devices and are not intended to diagnose, treat, cure, or prevent any disease or medical condition. Product availability, specifications, use cases, and results may vary by manufacturer, model, and customer use. Please review all product manuals, safety instructions, and manufacturer guidelines before use.

1. Overview

At Mobilisa USA, owned and operated by Vics Picks 4 U LLC, we stand behind the quality of our products. This policy explains when and how returns and refunds are accepted for purchases made through mobilisausa.com.

Summary

  • Region: United States
  • Return window: 30 days total, but damage must be reported within 48 hours of delivery
  • Return eligibility: Accepts returns for both defective and non-defective products if they meet policy conditions
  • Return shipping: Customer is responsible for return shipping costs unless the item is defective, damaged on arrival, or incorrect
  • Restocking fee: 25% of the product price for approved returns
  • Outbound shipping: Original shipping charges are non-refundable

2. Contact Information

To start a return or report damage, contact our customer service team:

Hours: Monday to Friday, 9 AM to 5 PM EST. Orders and customer service requests received outside of business hours, on weekends, or on holidays will be reviewed the next business day.

3. Eligibility for Returns

Returns are accepted under the following conditions:

  • The item arrived damaged, defective, or incorrect
  • The customer wishes to return a new item within the policy window
  • The damage or issue was reported within 48 hours of delivery
  • The product is returned within 30 days of delivery
  • The item is unused and includes all original packaging, manuals, parts, accessories, and documentation

Items must be in new condition. Used, installed, assembled, altered, or visibly worn products cannot be returned unless defective upon arrival.

4. Reporting Damaged, Missing, or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery. If your order has not arrived and tracking shows it as delivered, contact us within 7 days of the expected delivery date. Include:

  • Your order number
  • Photos clearly showing the damage, defect, missing item, or issue, if applicable
  • A brief description of the problem
  • Photos of the packaging, shipping label, and any visible freight or carrier damage, if applicable

We will coordinate with our supplier, distributor, manufacturer, or shipping carrier to review the information and, if approved, provide return instructions and, when applicable, a prepaid return label.

5. Return Shipping and Fees

For approved defective, damaged, or incorrect item returns, we may provide a prepaid shipping label. Please use the provided label and ship the item within 7 days after approval.

For approved non-defective returns, including customer preference returns, the customer is responsible for return shipping costs. If we provide a return label for a non-defective return, the return shipping cost may be deducted from the refund total.

Restocking Fee: All returned items are subject to a 25% restocking fee based on the product price. This amount will be deducted from your refund total. Exchanges for the same item will not incur a restocking fee.

If you send an item back without written approval or without following the provided return instructions, we may be unable to process the return or reimburse shipping costs.

6. Refunds and Replacements

  • After receiving and inspecting your returned item, we will confirm whether a refund or replacement applies
  • Refunds are issued to the original payment method within 7 business days after approval
  • Original outbound shipping charges are non-refundable
  • If you prefer, and if inventory is available, we may send a replacement item instead of issuing a refund
  • Refund timing may vary depending on your bank, credit card provider, or payment processor

7. Exchanges

We accept exchanges for both defective and non-defective products as long as they meet the return conditions. Replacement items are shipped once the returned item is received, inspected, and approved by our team or fulfillment supplier.

8. Non-Returnable Items

We cannot accept returns for:

  • Items reported after 48 hours of delivery for damage, defect, or incorrect shipment claims
  • Items damaged due to misuse, neglect, improper assembly, improper storage, improper handling, or failure to follow manufacturer instructions
  • Items that have been used, installed, assembled, modified, altered, or visibly worn, unless defective upon arrival
  • Personalized, custom-made, special-order, or perishable goods
  • Intimate or sanitary products such as underwear, swimwear, or personal care items, unless sealed and unused
  • Gift cards and downloadable digital items

9. Cancellations

  • Orders may be canceled before shipment for a full refund
  • Once an order has shipped, cancellations are not possible and the standard return process must be followed
  • If an order has already been submitted to a supplier, distributor, manufacturer, or fulfillment partner, cancellation approval may depend on whether the order has already entered processing or shipment

10. Legal Rights

This policy does not affect your rights under applicable U.S. consumer protection law. If any part of this policy conflicts with applicable law, the applicable legal requirement will control.

11. Changes to This Policy

We may update this policy from time to time. Changes take effect upon posting on this website. The effective date at the top of this policy indicates when it was last updated.

By purchasing from Mobilisa USA, owned and operated by Vics Picks 4 U LLC, you agree to this Return and Refund Policy.

Mobilisa USA, owned and operated by Vics Picks 4 U LLC
support@mobilisausa.com
+1 (941) 424-1500
7901 4th St N, Suite 300, Saint Petersburg, Florida 33702, United States